What's the fastest way to reach support?

Live chat — open 24/7, average response time under three minutes. The chat button sits in the bottom-right of every page after login.

Do you respond by email?

Yes, at support@megapari.com for general questions and at vip@megapari.com for VIP-tier accounts. Email responses typically take six to twelve hours.

Is there phone support?

Phone support is available for verified accounts in select regions. Submit a callback request via Account → Help and we'll dial back within an hour during business hours UTC.

Makipag-ugnayan sa Megapari Support

Pinakamabilis na paraan ay live chat pagkatapos mong mag-log in, median first reply ay wala pang tatlong minuto. Ang email ay humahawak ng mas mabagal na tickets, dispute escalations, at market clarifications kapag mukhang off ang virtual safety car settlement.

Live chat

24/7, bukas mula sa bottom-right ng kahit anong page kapag naka-log in ka na. Humahawak ng cashier issues, bonus questions, KYC follow-ups, at F1 constructor podium settlement queries.

Median first reply: wala pang 3 minuto.

Buksan ang Megapari

Email

General: [email protected]
VIP: [email protected]
Security: [email protected]

Asahan ang 6 hanggang 12 oras para sa general, wala pang 2 oras para sa VIP. Ang security incidents (suspected unauthorised access, settlement mismatch sa WRC stage-win ticket) ay tumalon sa queue.

Callback

Mag-request ng phone callback mula sa Account → Help. Available para sa verified accounts sa selected regions sa UTC business hours (08:00 hanggang 20:00). Pinakamahusay na paraan para sa VIP cashout escalations o large-stake market clarifications.

FAQ